Account Payment History

The Account Payment History displays payments made against the currently selected account. For completed and requested payments, you can use additional links and tools to:

• view an invoice payment's detail by clicking the Invoice Number link

• view account payment detail by clicking the Amount link.

• view notes associated with payments by clicking the note icon

• filter the list of payments

• download the list of payments

• modify or edit requested payments (see Modifying Requested Payments)

• delete requested payments (see Deleting Requested Payments)

Notes:

• Click on a heading to sort in ascending or descending order.

• A transaction number displays under Transaction/check # only if payment was made through the eInvoice application.

• A check number displays under Transaction/check # only if payment was made by paper check outside the application.

To access, click the Payments tab, then Account Payment History.

Types of Status:

• Requested (for Credit Card) - Payment has been initiated

• Initiated (for ACH) - Payment has been initiated

• Failed - Payment could not be processed

• Successful - Processing and awaiting posting in the billing system

• Posted - Payment sent to the billing system

• Completed - Payment applied in the billing system

Viewing Account Payment Details

View details of a payment by clicking the payment's associated Amount link.

Result: The Account Payment Details page displays, populated with the payment's date, transaction/check number, invoice number, amount, payment method, whether or not it is a recurring payment, payment transactions, status details, and originating request.

Downloading Payments

Extract the payment history data to Excel.

1. Click Download.
   Result: The Download displays.

2. Select CSV.

3. Click Open to open the data in Excel, then save the file to your PC.
   OR  
   Click Save to save the file to your PC.
   OR
   Click Cancel to return to the Download screen.

4. Click Back to return to the Account Payment History item list.

Filtering Payments

1. Click Filter.
   Result: The Account Payment Filter displays.

2. Filter by one or more search criteria.
   Note: It is recommended that users start out with a broader search range and then narrow your criteria as needed. The Suggested Result Limit field defaults to 25.  If no results display, you may need to increase your search result limit up to as much as 100 or complete more fields to narrow your search criteria.

3. Click OK.  
   Result: The payments matching the specified filter criteria display on the Account Payment History screen.